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This page is to help
users on the BrandywineNet server if a problem should ever occur.
If your problem is not listed, e-mail
support@brandywine.net. You will get a response ASAP.
What are some good Macintosh links
When I click on my Internet Explorer
(or Netscape) icon, the dial up box does not appear. What is wrong?'
- What happens is your web browser
(Internet Explorer or Netscape,) gets out of sync with the dial
up box. This usually occurs when you were on-line you had to
either power down your computer or you had to restart your
computer. What you have to do to get them back in sync is: In
Windows 95, on the
Desktop click on the "My Computer" icon. In that box, there
should be an icon for dial-up networking. Click on that. Finally
in that box, there should be a "BrandywineNet" connection icon.
Just simply double-click on it and they should be back in sync.
In Windows 98, you must re-run through the
setup wizard for Microsoft Internet Explorer.
"What modem speeds does
the server recognize?"
- We recognize all
v.90 (ITU Standard) 56k modems. In some areas Bell Atlantic's
equipment does not support the 56k speeds. In order to get a
56k connection you must do the following.
1.) Make sure you have a v.90 flashed modem
2.) Make sure your phone line can handle 56k
speeds - Some areas may not
3.) Make sure you have no line noise on your
modem line - Some lines may have static and with that static
your connection may be pushed to a sub 56k speed. Call
800.275.2355 and ask them to test your line for line noise,
"because you hear static". If necessary BrandywineNet
recommends having a Verizon/Bell Atlantic technican come out and
check out your phone line.
"What are my DNS
numbers?"
- Your DNS numbers
are as follows
Primary DNS:
207.106.54.8
Seconday DNS: 207.106.1.2
"What does it mean when
it says 'Dial-up Networking could not establish a working set of
protocols'?"
- Some of your
computer files that work with Dialup Networking are no longer
usable. What you need to do is reinstall them. Here is how you
do it. Click on the start menu, go up to settings, to control
panel. When you open up Control Panel, go to the Network icon.
As soon as you double click on that icon, a window will appear.
In it should say TCP/IP and Dial-up Adapter in it. Click on them
and delete them by pressing the DEL or Delete button on your
keyboard. After you close that program, you need to go to the
Start Menu again, click on Programs, then to Accessories, then
to Internet Tools, then click on Get on the Internet. From there
you need to fill in all of the server information that it asks
for. Make sure you go to manual setup! All the information you
need should be on the sheet which you recieved from us.
If you need one of these sheets
because you are in this predicament
go here. We reccomend you print that out just in case of a
problem.
"I am intimidated by
the internet!!! Where is a good place for me to start?"
- We say the best
place for a novice user of the internet to start is at any of
the below locations:
www.hotsheet.com
"What are your terms of service? What if I quit,
do I get a refund?"
"I understand that a
web page comes with my access. How can I build one???"
- Most people build
websites for their personal use.
These
are the sites on our server. Check them out for ideas. To make a
site, you need to find a website editor. They can be found all
over the internet. One site that has a lot of them is
www.downloads.com.
We recommend
Microsoft Front Page. It is for a serious web page builder.
To upload your file, you need to send the files by an File
Transfer Protocol or FTP for short.
"What is FTP?"
- FTP is an acronym for File
Transfer Protocol. You can use
programs called FTP clients to upload and download files from
various servers. There are MANY popular FTP utilities available.
One of our favorites is:
FTP Explorer. FTP Explorer provides a user interface
similar to the Windows Explorer with full Windows 9x
capabilities, including drag and drop support for downloading
and uploading files, shortcuts, multi-threading of transfers,
and a consistent Windows 9x interface. Another popular FTP
client we recommend is CuteFTP.
CuteFTP allows novice users to utilize the capabilities of
FTP without having to know all the details of the protocol
itself. This link is very busy!
- A good place to find FTP utilities
is: www.downloads.com
If you have any FAQ's
which you think may be valuable to us, please e-mail
support@brandywine.net
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